Legal NoticeAll notices from Chappelle Solutions to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from you to Chappelle Solutions shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to Chappelle Solutions five (5) days after the date sent.
Copyright NoticeAll content appearing on this Web site is the property of:
Copyright © 2016 Chappelle Solutions. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 Chappelle Solutions. All rights reserved.
TrademarksAll brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Chappelle Solutions. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Chappelle Solutions or any third party, except as expressly granted herein.
Shipping and DeliveryAt this time, Chappelle Solutions ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Chappelle Solutions ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
InternationalCustoms and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Chappelle Solutions is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Sales TaxChappelle Solutions charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
How long is the warranty on my product?
All of our products carry a minimum 90-day warranty. Generally our warranties range from 1 to 3 years for standard CCTV products and accessories. We also honor manufacturer warranties on all third-party products. Warranty coverage is measured from the date of purchase.
What is covered by my product warranty?
Your product warranty covers any product malfunctions or product defects that prevent your product from working properly.
What is NOT covered by my product warranty?
The warranty does not cover any product that is modified from its original factory condition, any damages incurred during shipment, any damage caused by acts of nature, any damage due to vandalism, or any damages due to the improper installation of the product. (This includes not following instructions, installing your own hard drive in a DVR, cutting cables, cutting connectors off of a camera, or any modifications to your camera.)
What is covered by the Alibi 3-Year Blanket Warranty?
Our Alibi 3-Year Blanket Warranty applies provides comprehensive coverage for any Alibi-branded product, including:
- Alibi DVRs: physical recorders, components, fans, and pre-installed hard drives
- Alibi Cameras: imagers, components, built-in IR illuminators, housings, brackets and accessories
- Alibi PTZ Cameras: imagers, components, pan/tilt motors, and housings
- Alibi Monitors
- Note: this policy applies to all technologies: analog, HD-TVI, and IP
If you experience an issue with your Alibi product, we provide unlimited technical support, free of charge – and manage all returns and exchanges directly, minimizing unnecessary down-time.
Learn more about the Alibi 3-Year Blanket Warranty »
What about warranty coverage for third-party brands?
We honor manufacturer warranties for all third-party products. If you experience an issue with your third-party product, we provide direct technical support, free of charge. Simply call our technical support team with your questions, and we’ll be happy to help you.
For details on a specific third-party manufacturer’s warranty, please refer to the following:
How do I send my product back for repair or replacement?
- Call Tech Support at 877-995-2288 – or fill out our online RMA request form.
- A technical support specialist will first try to help you troubleshoot your product.
- If your product needs repair/replacement, you will be issued an RMA (Returned Merchandise Authorization) number.
- Pack the product carefully with any parts and accessories that were included with the product.
- Write the RMA number clearly on the exterior shipping box, and in the ATTN line on your shipping label. Not including this information on the exterior shipping box and label will cause delays in the processing of your RMA. (NOTE: Never write the RMA number on the original product packaging.)
- Not including this information on the exterior shipping box will cause delays in the processing of your RMA
- Ship the product back to us:
11000 N Mopac Expressway, Building 300
Austin, TX 78759
Who pays for the return shipping of my product?
AFTER the first 30 days of purchase: You are responsible for paying return shipping fees. We will cover all shipping fees for products shipped back to you.
WITHIN the first 30 days of purchase: In the event of a manufacturing defect, we will cover all shipping charges to and from your location. Our Tech Support department will issue shipping labels upon request.
What is an RMA number?
An RMA (Returned Merchandise Authorization) number is required any time you ship a product back to us (e.g. credit, warranty, repair, etc).
Why do I need an RMA number? Why can’t I just ship the product back to you?
RMA numbers allow us to quickly identify any returned product, ensure that we get it to the right location, and allow us to more efficiently reference the returned item(s) to your order. Failure to obtain and clearly display your RMA number can cause major delays in our product resolution process.
What if my product is not repairable?
If your product is under warranty, you will receive a replacement unit of that product – or of comparable product to your original purchase.
Will my replacement product be new?
Depending on availability of inventory, replacement products may either be new or refurbished.
What is covered in my 30-day Money-Back Guarantee?
If you are not completely satisfied with your product, you have 30 days from the date of purchase to return the product – either for store credit towards the purchase of another product, or for credit back in the amount of the original purchase price of the product. Shipping and handling charges are not refundable. In-store credits expire within one year of issuance.
- The customer is responsible for the return shipping charges related to any non-defective products.
- All returned products must be accompanied by an RMA number and returned in our original packing materials in new condition. “New condition” means that the product is in the condition you received it, is unmodified, and includes all parts accessories and documentation.
- Please be sure to pack your product carefully in its original packaging and then in another box to ship back to us.
- Failure to return products in the proper condition may result in a refusal of the return or may be subject to a minimum of a 15% restocking fee.
- Covert items, DVRs, VCRs and all other recording devices are subject to a minimum of a 15% restocking fee.
- Special orders, custom built items and opened software may not be returned.
Return PolicyYou may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Chappelle Solutions reserves the right to change its payment procedures at any time without prior notice to you.
MiscellaneousVOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Chappelle Solutions and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Chappelle Solutions shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Chappelle Solutions with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Chappelle Solutions with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Chappelle Solutions. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.